GENERAL TERMS AND CONDITIONS –

Last updated: 18-8-2026

Wilderness Vision AS — Org. Nr: 934 973 909 — a registered business in Norway (Øygardsvegen 18, 2680 Vågå, Norway).

These General Terms and Conditions govern the relationship between Wilderness Vision AS (“we”, “us”, “the Company”) and its clients (“you”, “the client”) for guided tours and other outdoor activities. By booking or participating in any event or activity with Wilderness Vision AS, you agree to these terms and conditions. Please read them carefully.

Assumption of Risk

Participation in outdoor activities such as hiking, skiing, rock climbing, canoeing, and other activities involves inherent risks. These risks include but are not limited to slips, falls, equipment failure, drowning, and unpredictable weather conditions. Clients must accept these risks as a condition of participation.

To the maximum extent permitted by Norwegian law, Wilderness Vision AS is not responsible for injuries, accidents, or damages sustained during an activity. Nothing in these terms limits or excludes our liability for death or personal injury caused by our gross negligence (grov uaktsomhet) or wilful misconduct, or for any other liability that cannot be limited or excluded under Norwegian law.

Medical Disclosure and Fitness Requirements

Clients must be in good physical and mental condition and must have the necessary equipment to participate in the activity.

Clients are required to inform us, before the start of the activity, of any medical condition, allergy, injury, medication, dietary requirement, or physical or mental-health consideration that could affect their safe participation or the safety of the group. This information is treated confidentially and used only to plan for safe participation.

Failure to disclose relevant information may affect our ability to keep you safe, and Wilderness Vision AS accepts no responsibility for consequences arising from information that was not disclosed to us.

Wilderness Vision AS reserves the right to deny or end participation in an activity if a client is deemed unfit, unprepared, without the appropriate equipment, or where continued participation would present a risk to the client or the group. No refund is due in such cases where the decision results from the client’s own non-disclosure, conduct, or lack of preparation.

Participants Under 18 (Minors)

Where a participant is under 18 years of age:

a. A booking must be made or approved in writing by a parent or legal guardian.

b. Any liability waiver, assumption-of-risk acknowledgement, or consent required under these terms must be signed by a parent or legal guardian on the minor’s behalf; a minor cannot provide these consents themselves.

c. The parent or guardian is responsible for disclosing all relevant medical, physical, and mental-health information about the minor as set out under “Medical Disclosure” above.

d. We may set minimum age requirements for specific activities. These will be stated in the activity description or on request.

e. Photo and video consent for a minor (see “Photo & Video Material”) must be given by a parent or legal guardian.

Payment Terms

a. Bookings may require a deposit at the time of booking to reserve a place, with the remaining balance due no later than 6 weeks before the start of the activity, unless otherwise stated at checkout or agreed in writing.

b. A place, date, or reservation is only guaranteed once the required payment for that stage (deposit or full balance) has been received. Until payment is received, we cannot guarantee participation or hold reserved dates or places.

c. If the outstanding balance is not paid by the due date, we may treat the booking as cancelled by the client and apply the Cancellation Policy below, and/or release the reserved place.

d. In the event of late payment, we reserve the right to charge interest on overdue amounts at the statutory rate under the Norwegian Late Payment Interest Act (forsinkelsesrenteloven), together with any statutory recovery fees, following a written reminder.

Cancellation Policy

a. Cancellations must be made in writing and sent to us by email. With prior agreement, it is permitted to transfer the booking to another person.

b. Cancellations made more than 60 days before the start of the activity: full refund, minus a 5% administrative fee.

c. Cancellations made more than 30 days (but 60 days or fewer) before the start of the activity: 50% of the payment is refunded, minus a 5% administrative fee.

d. Cancellations made less than 30 days before the start of the activity: no refund. A voucher may be offered at our discretion.

e. Deposits are non-refundable except where a full refund is due under “Cancellation or Changes by Wilderness Vision AS” below.

f. No refunds are given for activities not completed due to weather or other circumstances beyond our control (see “Force Majeure”).

g. We strongly recommend taking out travel insurance that covers cancellation due to illness and other common reasons for cancelling.

Cancellation or Changes by Wilderness Vision AS

a. Guide illness: If a guide becomes ill and no replacement can be arranged, and we must therefore cancel the activity, you will receive a full refund of payments made for that activity.

b. Where we cancel an activity for reasons within our control, you will receive a full refund of payments made for that activity. This includes not reaching minimum participation thresholds.

c. In all cases of cancellation by us, our liability is limited to the refund of payments made to us for the activity. We are not liable for any other costs, losses, or damages incurred by the client (such as travel, accommodation, or equipment purchases).

Force Majeure and Climate Instability

Tours may be postponed, rescheduled, or cancelled in the event of circumstances beyond our reasonable control, including but not limited to unsuitable or dangerous weather, natural disasters, other climate-related events, pandemics, or war.

Where an activity cannot proceed due to such force majeure events, no refund is due under the standard Cancellation Policy; however, we will where reasonably possible offer to reschedule the activity or provide a voucher. This is distinct from cancellation due to guide illness or other reasons within our control, for which a full refund applies as set out above.

Insurance

All clients must hold valid personal liability, health, and accident insurance. Clients are responsible for verifying with their insurance provider that the specific activity they are booking is covered.

Evacuation and Repatriation

Clients are responsible for any direct and indirect additional costs resulting from the need for evacuation, search and rescue operations, or repatriation. We recommend taking out insurance that covers such costs.

Equipment Rental

Clients who borrow equipment from Wilderness Vision AS are responsible for returning it in the same condition as received (ordinary wear and tear excepted). Clients are liable for any damage to or loss of equipment, including replacement costs.

Guide’s Authority

The guide has the authority to make decisions regarding the safety and well-being of the group. Clients are expected to respect the guide’s decisions and follow their instructions. Failure to do so may result in exclusion from the activity without refund where necessary for safety.

Transport

Clients are responsible for their own transportation to the meeting point unless otherwise agreed. Wilderness Vision AS is not responsible for delays or other issues with a client’s transportation. Please see our transport policy for more information.

Liability Waiver

For certain activities, clients (or a parent/legal guardian, for minors) may be required to sign a liability waiver before participating. To the maximum extent permitted by Norwegian law, this waiver releases Wilderness Vision AS, its owners, employees, and affiliates from liability for injuries, accidents, or damages sustained during the activity. This waiver does not exclude liability for gross negligence or wilful misconduct, or any other liability that cannot lawfully be excluded.

Photo & Video Material

We may wish to use and publish photo and video material from our activities for promotional purposes. Where a client is identifiable and appears in the foreground with their face visible, we will obtain explicit written consent before using such material. For participants under 18, this consent must be given by a parent or legal guardian. Consent may be withdrawn at any time by contacting us, and we will cease further use of the material where reasonably possible.

Privacy

Wilderness Vision AS respects the privacy of its clients and is committed to protecting personal information. We collect and process personal data only as necessary to provide our services and as required by law, and we do not sell your personal information. For full details, see our dedicated Privacy Statement: https://wildernessvision.no/privacy-statement-personvernerklaering/

Complaints and Dispute Resolution

If you are dissatisfied, please contact us first so we can try to resolve the matter directly. If a dispute cannot be resolved between us, you may bring the matter before the Norwegian Consumer Authority (Forbrukertilsynet) or the Norwegian Consumer Disputes Committee (Forbrukerklageutvalget). Information is available at www.forbrukertilsynet.no.

Governing Law

These General Terms and Conditions are governed by and construed in accordance with the laws of Norway. Any disputes arising out of or in connection with these terms shall be subject to the jurisdiction of the courts in Oslo, save where mandatory Norwegian consumer law gives a consumer the right to bring proceedings in another venue.